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Chief Operating Officer
What makes an insurance agency great? Knowledgeable, experienced, helpful and ethical agents, to be sure. Working with a broad array of reputable companies to offer quality options and customized solutions, certainly counts, as well. And, of course, it's nice to do business with an agency that consistently demonstrates a commitment to its community.
But often what sets an agency apart is the way it responds when something bad happens. Whether it's a teen driver's first
fender-bender or a business warehouse going up in flames, a conscientious insurance agent is among the first to respond. And once that happens, it's a claims specialist's turn to step to the fore — to empathize with the client, to comfort and reassure, to explain the process of what to do next and what to expect after that. A good insurance claims specialist does all those things.
We're not interested in good.
Sylvia Group has an opening for an Insurance Claims Executive, but if you're merely good, don't bother applying. We're going for great.
The person we hire to lead our two-person claims team will do what I've described above, but he or she also will do much more. In addition to carefully guiding clients through the claims process when a loss does occur, the Insurance Claims Executive will work with account teams to identify a clients' areas of risk and provide tools designed to minimize the number of claims each client might otherwise have to file. In addition to advocating on the client's behalf to achieve a satisfactory claims resolution, the executive will follow up analysis and reports, to help clients understand what took place and what affects the claim may have in the future.
We want what began as a bad event to become the best customer-service experience the client has ever had. We want greatness.
If you're a great claims specialist, we'd love to talk with you. Sylvia Group is a finalist in two categories of the SouthCoast Media Best of the Best contest — Insurance and Place to Work — but we aim to be even better, and you may be able to help.
Contact us about joining our team. Go for great!
About David J. Madara and Sylvia Group
A career insurance broker and manager, David Madara has more than 30 years' experience in retail and wholesale agency operations, with a diverse background including privately owned independent firms as well as a regional branch of an international brokerage. In addition to a strong foundation in personal insurance, David has extensive knowledge of insurance for protecting businesses in a wide array of industries, including nonprofit, healthcare, life sciences, construction, restaurants, technology, cultural arts, social service, real estate and manufacturing. He joined Sylvia Group as Chief Operating Officer and manager of its Personal Insurance and Business Insurance divisions in 2017.
Sylvia Group helps businesses and individuals protect their future by designing insurance, employee benefits and financial planning programs. We’re a third-generation, locally owned agency known for our commitment to our clients and our community, as well for our industry expertise. Founded in New Bedford, MA, in 1950, headquartered in neighboring Dartmouth, and serving businesses and individuals throughout Massachusetts, Rhode Island and beyond, Sylvia Group is certified as a Woman Owned Business Enterprise with the Massachusetts Supplier Diversity Office and has the distinction of being the first six-time recipient of the Five Star designation awarded by the Massachusetts Association of Insurance Agents (MAIA) for all-around agency excellence.