Are you a great claims specialist? Our clients deserve the best.

Published July 14, 2017

What makes an insurance agency great? Knowledgeable, experienced, helpful and ethical agents, to be sure. Working with a broad array of reputable companies to offer quality options and customized solutions, certainly counts, as well. And, of course, it's nice to do business with an agency that consistently demonstrates a commitment to its community.

But often what sets an agency apart is the way it responds when something bad happens. Whether it's a teen driver's first 

fender-bender or a business warehouse going up in flames, a conscientious insurance agent is among the first to respond. And once that happens, it's a claims specialist's turn to step to the fore — to empathize with the client, to comfort and reassure, to explain the process of what to do next and what to expect after that. A good insurance claims specialist does all those things.

We're not interested in good.

Sylvia Group has an opening for an Insurance Claims Executive, but if you're merely good, don't bother applying. We're going for great.

The person we hire to lead our two-person claims team will do what I've described above, but he or she also will do much more. In addition to carefully guiding clients through the claims process when a loss does occur, the Insurance Claims Executive will work with account teams to identify a clients' areas of risk and provide tools designed to minimize the number of claims each client might otherwise have to file. In addition to advocating on the client's behalf to achieve a satisfactory claims resolution, the executive will follow up analysis and reports, to help clients understand what took place and what affects the claim may have in the future.

We want what began as a bad event to become the best customer-service experience the client has ever had. We want greatness.

If you're a great claims specialist, we'd love to talk with you. Sylvia Group is a finalist in two categories of the SouthCoast Media Best of the Best contest — Insurance and Place to Work — but we aim to be even better, and you may be able to help.

Contact us about joining our team. Go for great!


About Sylvia Group

Sylvia Group helps businesses and individuals protect their future by designing insuranceemployee benefits and financial planning programs. We’re a third-generation, locally owned agency known for our commitment to our clients and our community, as well for our industry expertise. Founded in New Bedford, MA, in 1950, headquartered in neighboring Dartmouth, and serving businesses and individuals throughout Massachusetts, Rhode Island and beyond, Sylvia Group is certified as a Woman Owned Business Enterprise with the Massachusetts Supplier Diversity Office and has the distinction of being the first six-time recipient of the Five Star designation awarded by the Massachusetts Association of Insurance Agents (MAIA) for all-around agency excellence.

Upcoming Events

Community Foundation Women's Fund:
Galentines' Day Comedy Show

Saturday, February 10
7-10 p.m.
Seaport Inn & Marina Grand Ballroom
Fairhaven, MA

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YWCA of Southeastern MA:
15th annual Red Dress Fashion Show

Wednesday, February 28
5:30 p.m.
Century House
Acushnet, MA

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41st annual New Bedford Half Marathon
Sunday, March 18
11 a.m.
New Bedford, MA

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  • “When I needed assistance with my business insurance program, Jill White immediately responded – and, even more important, she listened. She understood the challenges I had with my former agent, and she and the Sylvia Group team designed a program specific to my restaurant’s needs. I’m confident that with Jill’s expertise and personal attention, Fay’s is in good hands. That gives me the peace of mind to focus on what my family and I do best: serve delicious food and provide great customer service while running a successful business.”

    – Evelyn Bettencourt, Owner, Fay's Restaurant and Knotty Pine Fine New England Catering

  • “Thanks to John Beauregard and the professionals at Sylvia Group, our MassMEDIC membership has paid immediate dividends. Through the BIO Business Solutions® program, Primo Medical received a significant premium reduction on our Professional Liability policy. In addition, utilizing Chubb as our insurance provider and Sylvia Group as our broker, we’re confident that we have business partners who truly understand our insurance needs, provide outstanding loss control services and continue to work with us to lower our total cost of risk.”

    – Christopher LaPlante, Chief Financial Officer, Primo Medical Group

  • “I just wanted to take the time to recognize what a remarkable job Danielle Andre is doing. I cannot thank her enough for her time, her kindness and her willingness to make sure I’m comfortable with all the necessary changes that occurred from an insurance standpoint. As a whole, every Sylvia Group staff member has been friendly and knowledgeable, but Danielle has certainly gone above and beyond for me.”

    – Shannon S., Personal Insurance client

  • “I love your staff. In the first three or four weeks after we moved over to Sylvia Group for our insurance, I have had more communication and attention from them than I had in the seven or eight years we were with our former agency! You have a great team.”

    – Pat Cassan, Ocean Explorium

  • “I want to thank you for this incredible resource, ThinkHR. We will be accessing it frequently and appreciate Sylvia Group making this available to Advanced Eye Centers.”

    - Paul C. Abrantes, Executive Director, Advanced Eye Centers

  • “I so appreciate Julie Jennings' help with Medicare planning. It is a relief to be able to consult with a knowledgeable professional on insurance issues. I have no idea how people do this without such help.”

    – Chris Black, Personal Insurance client

  • “Working with Sylvia Group over recent years has taken our insurance issues from 'groans and moans' to 'no problem.' Rose Lopes, our Account Manager, is one of the most responsive people I have ever worked with. She responds immediately to questions or special requests. It is such a pleasure to work with Rose, who does whatever it takes to find a solution to our needs. We are very pleased… She always has our interests in mind.”

    – Lynne Foley, Director of Human Resources, Five Star Companies, Inc.

  • "Sylvia Group is by far the best insurance agency I have ever dealt with, both personally and in my business. They provide customer support that is not found in other agencies. For example, they take a personal interest in their clients, calls are always taken or returned immediately, and during reviews suggestions are made to offer the most cost effective and comprehensive coverage. When claims occur, they have always been there to facilitate the process. It has truly been a pleasure to have them represent me in my insurance needs."

    - William N. Whelan, Chairman, Whelan Associates LLC