Business insurance client advocacy and workers' compensation analysis

Published March 14, 2019

Julie_John_mod analysis

Claims Executive Julie Vieira discusses a Mod Analysis report with Executive Vice President and Account Executive John Beauregard before presentation of the analysis to a client. Mod Analysis, examination of the factors that determine a business' workers' compensation experience modification rate, is one of the ways in which Sylvia Group enables its business insurance clients to operate more efficiently and profitably.
 

Executive Vice President/Account Executive

In the previous post on the Sylvia Group Blog, my colleague Mike Isbister explains why businesses are required to have workers' compensation insurance, how premiums are set and what businesses can do to lower their rates. One such cost-control measure, he notes, is an analysis of the business' Workers' Compensation Experience Modification Rate, or "Mod."

Consider this my follow-up to Mike's informative post — an expansion on the value of Mod analysis and an avenue for touting the work of Sylvia Group's chief Mod analyst, Insurance Claims Executive Julie Vieira.

Most insurance agencies don't have an in-house claims specialist to advocate for clients. We have two great ones: Julie, who works primarily with business insurance clients, and Cindy Sylvia, who handles personal insurance claims. While both excel at making the claims process as painless and productive as possible, Julie has the additional responsibility of helping the businesses we work with operate more efficiently and effectively. Mod analysis is one of the ways she does this.

Where we save you money

The people who calculate Mod rates at the Workers’ Compensation Rating and Inspection Bureau of Massachusetts (WCRIBMA) and the National Council on Compensation Insurance (NCCI) generally do a good job, but they aren't perfect. Sometimes Mods are miscalculated, and when they are, the insured business usually winds up paying significantly more for workers' comp than it should. 

In addition to detecting potential errors in the Mod rate, Mod analysis provides businesses with a deeper understanding of their workers' comp costs and highlights areas where they can reduce claims through the implementation of risk management strategies. This is another task at which Julie excels: working with account executives — such as me —  to proactively advise clients on best practices for claims and cost reduction, such as implementing safety training and back-to-work programs.

If you're a Massachusetts business, Mod analysis also can determine whether you're eligible for a WCRIBMA Qualified Loss Management Program (QLMP) and up to four years of credit discounts on your workers' comp premium. 

Seminar offers additional loss management expertise

Over the years, Sylvia Group has saved clients hundreds of thousands of dollars by working with Stephenson+Brook, one of five firms approved by WCRIBMA to manage QLMPs.

This coming Tuesday, March 19, Stepenson+Brook's president, Bonnie Brook, will visit Sylvia Group to conduct a seminar: How to Lower Your Mod and Reduce Workers' Comp Costs. While Bonnie's insights and advice are invaluable — especially to businesses paying more that $25,000 in workers' comp premium — the seminar is free. Registration closes at the end of business hours on Friday, however, so don't delay.

REGISTER


About John Beauregard and Sylvia Group

John Beauregard_tight_cropjpgDuring more than three decades as a business insurance professional in Massachusetts and Rhode Island, Sylvia Group Executive Vice President John Beauregard has built relationships with clients by recognizing and addressing their unique risks and needs, providing them with the best available insurance coverage and delivering dedicated, dependable customer service, particularly in the property development and management, medical manufacturing, municipal, education, and transportation industries. A Certified Insurance Counselor (CIC) and Licensed Insurance Adviser (LIA), John works with clients to help them secure what they've invested in and built, evaluating the risks they face, developing customized policies to protect against those risks and creating comprehensive risk-management programs designed to save them money by reducing premiums. 

CONTACT JOHN

Voted "Best Insurance Agency" in both years of the SouthCoast Media Best of the Best Awards program, Sylvia Group helps businesses and individuals protect their future by designing insurancebenefits and financial planning programs. We’re a locally owned agency known for our commitment to our clients and our community, as well for our industry expertise. Founded in New Bedford, MA, in 1950, headquartered in neighboring Dartmouth, and serving businesses and individuals throughout Massachusetts, Rhode Island and beyond, Sylvia Group is certified as a Woman Owned Business Enterprise with the Massachusetts Supplier Diversity Office and has the distinction of being the first six-time recipient of the Five Star designation awarded by the Massachusetts Association of Insurance Agents (MAIA) for all-around agency excellence. 

Upcoming Events

HOSTED EVENT
SEMINAR:

Massachusetts Employee Benefits Compliance
Thursday, Sept. 19
8:30-10 a.m.
Sylvia Group
500 Faunce Corner Road
Building 100, Suite 120
Dartmouth, MA 02747

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HOSTED EVENT
WEBINAR:

Medicare Open Enrollment
Tuesday, Oct. 15
11 a.m.-noon
Sylvia Group
500 Faunce Corner Road
Building 100, Suite 120
Dartmouth, MA 02747

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HOSTED EVENT
SEMINAR:

Long-Term Care Insurance: Retirement Security
Thursday, Nov. 7
5:30-7 p.m.
Sylvia Group
500 Faunce Corner Road
Building 100, Suite 120
Dartmouth, MA 02747

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Testimonials

  • “I come in contact with many insurance brokers in the course of my practice – even more so with the advent of the Affordable Care Act requirements. Some are ill-prepared or still in denial. Others call me from the car on the way to a client meeting asking for a summary of the ACA in ten minutes. On the flip side of this coin is the Sylvia Group agency. Their clients are very fortunate to have a broker who is knowledgeable about employee benefit matters. The fact that Sylvia Group invited me, an ERISA lawyer, to conduct a live client seminar on the new ACA employer information reporting requirements indicates to me that they are engaged in the process and they care about their clients.”

    – RICHARD A. SZCZEBAK, Esq., RAS Law, P.C.

  • “By giving, advocating and volunteering, Sylvia Group has proven they are dedicated to our community. Whether they are volunteering at one of our Day of Caring events or working with us to provide affordable health insurance and benefits to our employees, Sylvia Group does whatever they can do to make a difference for United Way of Greater New Bedford. The team at Sylvia Group is a trusted group of dedicated professionals, and we thoroughly enjoy working with them.”

    – MICHELLE N. HANTMAN, President and CEO, United Way of Greater New Bedford

  • “When I needed assistance with my business insurance program, Jill White immediately responded – and, even more important, she listened. She understood the challenges I had with my former agent, and she and the Sylvia Group team designed a program specific to my restaurant’s needs. I’m confident that with Jill’s expertise and personal attention, Fay’s is in good hands. That gives me the peace of mind to focus on what my family and I do best: serve delicious food and provide great customer service while running a successful business.”

    – EVELYN BETTENCOURT, Owner, Fay's Restaurant and Knotty Pine Fine New England Catering

  • “Sylvia Group is very resonsive to our ever-changing needs. Jill White provided us with wonderful support when we moved our child-care program location. She ensured that our coverage was seamless and that it met all of our program, licensing and funding needs. Sylvia Group always assists us immediately when we have questions and/or requests. We knw we are in good hands and that they have the best interest of our YWCA participants in mind. It's a pleasure to work with the staff of Sylvia Group; they are truly customer-focused.”

    – GAIL FORTES, Executive Director, YWCA Southeastern Massachusetts

  • “Thanks to John Beauregard and the professionals at Sylvia Group, our MassMEDIC membership has paid immediate dividends. Through the BIO Business Solutions® program, Primo Medical received a significant premium reduction on our Professional Liability policy. In addition, utilizing Chubb as our insurance provider and Sylvia Group as our broker, we’re confident that we have business partners who truly understand our insurance needs, provide outstanding loss control services and continue to work with us to lower our total cost of risk.”

    – CHRISTOPHER LAPLANTE, Chief Financial Officer, Primo Medical Group

  • "Getting the right insurance to guard against risks is absolutely critical for nonprofits, as well as other businesses; dealing with a costly claim could force a nonprofit to shut down permanently. Going with the Sylvia Group, we made the right decision and have never looked back. They have gotten to know our mix of services, evaluated our insurance needs and designed an insurance program around our specific insurance coverage needs — allowing us, on a tight budget, to purchase the right amount and type of insurance at the best value. Sylvia Group staff have built strong, personalized helping relationships with our staff. I can sleep at night knowing they make sure that our insurance policies are adequate to cover our risk exposures. I have recommended, without hesitation, the Sylvia Group to my colleagues working in both the nonprofit and for-profit arenas."

    - MARIA A. ROSARIO, Executive Director, NorthStar Learning Centers, Inc.

  • “Sylvia Group is an attentive, professional and knowledgeable insurance agency. They are familiar with the ever-changing rules and regulations when it comes to independent, nonprofit schools., and John Beauregard always goes above and beyond for Friends Academy. Whether it is something small, like registering a new school vehicle, or something bigger, like filing a claim after our greenhouse was destroyed by a hurricane, he treats every question and every claim with utmost importance. Sylvia Group is invested in our program as well; John sponsors and participates in our yearly golf tournament. Sylvia Group is an exceptional insurance company that I would recommend to all my cohorts.”

    – KATHERINE FURTADO, Chief Financial Officer, Friends Academy

  • “The Sylvia Group team provides a multitude of services in all aspects of employee benefits. The team's dedication to their clientele is apparent through their willingness to provide trainings in your office, at their business and through valuable webinar resources. They are readily available to answer questions and help with any issues that may arise. CMHS, Inc. appreciates the relationship that we have enjoyed with the Sylvia Group throughout the years.”

    – JOHN WINTERHALTER, President, Comprehensive Mental Health Systems, Inc.

  • “I want to thank you for this incredible resource, ThinkHR. We will be accessing it frequently and appreciate Sylvia Group making this available to Advanced Eye Centers.”

    - PAUL C. ABRANTES, Executive Director, Advanced Eye Centers

  • “I love your staff. In the first three or four weeks after we moved over to Sylvia Group for our insurance, I have had more communication and attention from them than I had in the seven or eight years we were with our former agency! You have a great team.”

    – PAT CASSAN, Ocean Explorium

  • “I just wanted to take the time to recognize what a remarkable job Danielle Andre is doing. I cannot thank her enough for her time, her kindness and her willingness to make sure I’m comfortable with all the necessary changes that occurred from an insurance standpoint. As a whole, every Sylvia Group staff member has been friendly and knowledgeable, but Danielle has certainly gone above and beyond for me.”

    – SHANNON S., Personal Insurance client

  • “I so appreciate Julie Jennings' help with Medicare planning. It is a relief to be able to consult with a knowledgeable professional on insurance issues. I have no idea how people do this without such help.”

    – CHRIS BLACK, Personal Insurance client

  • “Working with Sylvia Group over recent years has taken our insurance issues from 'groans and moans' to 'no problem.' Rose Lopes, our Account Manager, is one of the most responsive people I have ever worked with. She responds immediately to questions or special requests. It is such a pleasure to work with Rose, who does whatever it takes to find a solution to our needs. We are very pleased… She always has our interests in mind.”

    – LYNNE FOLEY, Director of Human Resources, Five Star Companies, Inc.

  • "Sylvia Group is by far the best insurance agency I have ever dealt with, both personally and in my business. They provide customer support that is not found in other agencies. For example, they take a personal interest in their clients, calls are always taken or returned immediately, and during reviews suggestions are made to offer the most cost effective and comprehensive coverage. When claims occur, they have always been there to facilitate the process. It has truly been a pleasure to have them represent me in my insurance needs."

    - WILLIAM N. WHELAN, Chairman, Whelan Associates LLC