What makes us best for SouthCoast Insurance? It's the company we keep.

Published July 26, 2017

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By ROSEMARIE S. LOPES

Vice President-Financial Services and Benefits

I used to consider it strange to hear someone describe the experience of winning an award as "humbling." Doesn't winning an award typically boost one's ego, or at least a validate a positive self image? How is that humbling?

But after accepting an award last week for being Best of the Best for SouthCoast Insurance, I get it. The experience my fellow Sylvia Group representatives and I had at the SouthCoast Media event last Thursday night was, indeed, humbling for all of us.

First and foremost, we recognized couldn't have won the award without our clients — especially those who voted for us. The reason we're in business, after all, is that people throughout the SouthCoast and beyond have entrusted us with protecting them, the people they care about, their homes, their autos, their businesses and more for close to 70 years. Without the trust of our clients, there would be no Sylvia Group.

In addition, being honored along with many other outstanding SouthCoast businesses — including a dozen clients who were voted best at what they do — underscored the fact that we're far from alone in delivering the region superior products and services. Being among the region's best requires the highest of standards. Remaining there, we realize, requires setting them even higher and working even harder.

Thankfully, we have a team of insurance, benefits and financial services professionals who are constantly searching for new and better ways to serve our clients — another reason Thursday night was so humbling. While the relative few of us who were fortunate enough to attend the event enjoyed the celebration, we couldn't help but think about all the amazing Sylvia Group colleagues who not only shared in the Best of the Best for SouthCoast insurance award but also helped us place among the top three for "Place to Work." 

Visiting family out of state last week, Sylvia Group President and CEO Maureen Sylvia Armstrong was unable to attend the event, but, as usual, she came up with the words to fit the occasion:

"I am beyond proud of the incredible group of professionals with whom I work. I could not be there in person, but I was there in spirit. Many thanks to all of our clients who voted for us."

OK, so "humbling" isn't the only word to describe Thursday night; "gratifying" works pretty well, too. And what made the event all the more gratifying was celebrating along with those 12 business clients who also took home first-place awards, and with more than a dozen other businesses we insure who placed among the top three. While those businesses deserve 100 percent of the credit for their success, it's gratifying to know that Sylvia Group has helped them protect themselves and their employees with carefully designed, cost-efficient insurance, employee benefits and financial service programs.

Congratulations to them and the rest of the SouthCoast Media Best of the Best winners. And thank you to all our clients for recognizing us as Best of the Best for SouthCoast Insurance.

To find out about the insurance, benefits or financial services program Sylvia Group can design for you, contact me. You, too, will discover what makes us the best of the best at what we do for our clients on the SouthCoast and beyond.

CONTACT ROSE


About Rosemarie Lopes and Sylvia Group

Rose_2009_cropped.jpgA Sylvia Group Vice President, co-owner and manager of the agency's Employee Benefits and Financial Planning divisions, Rosemarie Lopes has more than 14 years of industry experience working with businesses and individuals to design programs that fit their strategic plans and goals. Her designs for health, dental, disability, life, long-term care and travel insurance coverage help clients protect their investments and provide security for the people they care about most.

Before joining the insurance industry, Rose served six years in the U.S. Marine Corps, earning multiple commendations and medals. In addition to being a member of the SouthCoast Insurance Agents Association Board of Directors, she continues to serve her community as President of Veterans Transition House Board of Directors and as a member of the United Way of Greater New Bedford's Citizens Review Team.

Sylvia Group helps businesses and individuals protect their future by designing insurance, benefits and financial planning programs. We’re a locally owned agency known for our commitment to our clients and our community, as well for our industry expertise. Founded in New Bedford, MA, in 1950, headquartered in neighboring Dartmouth, and serving businesses and individuals throughout Massachusetts, Rhode Island and beyond, Sylvia Group is certified as a Woman Owned Business Enterprise with the Massachusetts Supplier Diversity Office and has the distinction of being the first six-time recipient of the Five Star designation awarded by the Massachusetts Association of Insurance Agents (MAIA) for all-around agency excellence. 

 

Upcoming Events

HOSTED EVENT:
Cyber Security Webinar
Tuesday, December 5, 2017
10-11:30 a.m.

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SUPPORTED EVENT:
A Christmas Carol
Saturday, December 9
2 & 7 p.m.
Zeiterion Performing Arts Center
New Bedford, MA

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SUPPORTED EVENT:
SouthCoast Chamber's Business After Hours
Wednesday, December 13
5-7 p.m.
New Bedford Whaling Museum
New Bedford, MA

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SUPPORTED EVENT:
Family Holiday Pops Concert
New Bedford Symphony Orchestra
Saturday, December 16
3:30 & 7 p.m.
New Bedford, MA

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SUPPORTED EVENT:
41st Annual New Bedford Half Marathon
Sunday, March 18
11 a.m.
New Bedford, MA

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Testimonials

  • “When I needed assistance with my business insurance program, Jill White immediately responded – and, even more important, she listened. She understood the challenges I had with my former agent, and she and the Sylvia Group team designed a program specific to my restaurant’s needs. I’m confident that with Jill’s expertise and personal attention, Fay’s is in good hands. That gives me the peace of mind to focus on what my family and I do best: serve delicious food and provide great customer service while running a successful business.”

    – Evelyn Bettencourt, Owner, Fay's Restaurant and Knotty Pine Fine New England Catering

  • “Thanks to John Beauregard and the professionals at Sylvia Group, our MassMEDIC membership has paid immediate dividends. Through the BIO Business Solutions® program, Primo Medical received a significant premium reduction on our Professional Liability policy. In addition, utilizing Chubb as our insurance provider and Sylvia Group as our broker, we’re confident that we have business partners who truly understand our insurance needs, provide outstanding loss control services and continue to work with us to lower our total cost of risk.”

    – Christopher LaPlante, Chief Financial Officer, Primo Medical Group

  • “I just wanted to take the time to recognize what a remarkable job Danielle Andre is doing. I cannot thank her enough for her time, her kindness and her willingness to make sure I’m comfortable with all the necessary changes that occurred from an insurance standpoint. As a whole, every Sylvia Group staff member has been friendly and knowledgeable, but Danielle has certainly gone above and beyond for me.”

    – Shannon S., Personal Insurance client

  • “I love your staff. In the first three or four weeks after we moved over to Sylvia Group for our insurance, I have had more communication and attention from them than I had in the seven or eight years we were with our former agency! You have a great team.”

    – Pat Cassan, Ocean Explorium

  • “I want to thank you for this incredible resource, ThinkHR. We will be accessing it frequently and appreciate Sylvia Group making this available to Advanced Eye Centers.”

    - Paul C. Abrantes, Executive Director, Advanced Eye Centers

  • “I so appreciate Julie Jennings' help with Medicare planning. It is a relief to be able to consult with a knowledgeable professional on insurance issues. I have no idea how people do this without such help.”

    – Chris Black, Personal Insurance client

  • “Working with Sylvia Group over recent years has taken our insurance issues from 'groans and moans' to 'no problem.' Rose Lopes, our Account Manager, is one of the most responsive people I have ever worked with. She responds immediately to questions or special requests. It is such a pleasure to work with Rose, who does whatever it takes to find a solution to our needs. We are very pleased… She always has our interests in mind.”

    – Lynne Foley, Director of Human Resources, Five Star Companies, Inc.

  • "Sylvia Group is by far the best insurance agency I have ever dealt with, both personally and in my business. They provide customer support that is not found in other agencies. For example, they take a personal interest in their clients, calls are always taken or returned immediately, and during reviews suggestions are made to offer the most cost effective and comprehensive coverage. When claims occur, they have always been there to facilitate the process. It has truly been a pleasure to have them represent me in my insurance needs."

    - William N. Whelan, Chairman, Whelan Associates LLC