Our Insurance Glossary helps you translate the language.

We know insurance language can sometimes be confusing to navigate through. We hope our glossary helps you with some commonly used terminology. Are you stuck on a word or phrase you don’t see here? Email us!

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Additional Insured or Additional Interest

A person or an organization, other than the named insured or covered person, who
is protected under the named insured’s auto policy.

Accidental Death Benefit

In a life insurance policy, benefit in addition to the death benefit paid to the
beneficiary, should death occur due to an accident. There can be certain
exclusions as well as time and age limits.

Actual Cash Value

Cost of replacing damaged or destroyed property with comparable new property,
minus depreciation and obsolescence. For example, a 5-year-old sofa will not be
replaced at current full value because of a decade of depreciation.


A specialist in the mathematics of insurance who calculates rates, reserves,
dividends and other statistics.

Adjustable Rate

An interest rate that changes based on changes in a published market-rate


A representative of the insurer who seeks to determine the extent of the
insurer’s liability for loss when a claim is submitted.


An individual who sells and services insurance policies in either of two

1. Independent agent represents at least two insurance companies and
services clients by searching the market for the most advantageous price for the
most coverage. The agent’s commission is a percentage of each premium paid and
includes a fee for servicing the insured’s policy.

2. Direct or career agent represents only one company and sells only its
policies. This agent is paid on a commission basis in much the same manner as
the independent agent.

Aggregate Limit

Usually refers to liability insurance and indicates the amount of coverage that
the insured has under the contract for a specific period, usually the contract
period, no matter how many separate accidents might occur.


An agreement by an insurer to make periodic payments that continue during the
survival of the annuitant(s) or for a specified period.

Anti-Theft Device

Devices designed either to reduce the chance an auto will be vandalized or
stolen, or assist in its recovery. Examples include car alarms, starter
disablers, motion detectors and recovery systems.


Assets refer to all the available properties of every kind or possession
that might be used to pay debts.

Assigned Risk

A risk not ordinarily acceptable to insurers which is, according to state law,
assigned to insurers participating in a plan in which the insurers agree to
accept their share of these risks.

Automobile Insurance

A form of insurance that protects against losses involving autos. Different
types are available depending on the needs and wants of those buying policies.
Examples of coverage types include: bodily injury liability, property damage
liability, medical payments, and collision and comprehensive coverage for
physical damage to the insured’s vehicle.


Basic Limits of Liability

The least amount of liability coverage that can be purchased, which is typically
the minimum amount required by state law.

Benefit Period

In health insurance, the number of days for which benefits are paid to the named
insured and his or her dependents. For example, the number of days that benefits
are calculated for a calendar year consists of the days beginning on Jan. 1 and
ending on Dec. 31 of each year.


Insurance salesperson that searches the marketplace in the interest of
clients, not insurance companies.


Independent insurance salesperson who represents particular insurers
but also might function as a broker by searching the entire insurance market to
place an applicant’s coverage to maximize protection and minimize cost. This
person is licensed as an agent and a broker.

Bodily Injury Liability

Legal liability for causing physical injury or death to another.



Equity of shareholders of a stock insurance company. The company’s capital
and surplus are measured by the difference between its assets minus its
liabilities. This value protects the interests of the company’s policy owners in
the event it develops financial problems; the policy owners’ benefits are thus
protected by the insurance company’s capital. Shareholders’ interest is second
to that of policy owners.

Captive Agent

Representative of a single insurer or fleet of insurers who is obliged to
submit business only to that company, or at the very minimum, give that company
first refusal rights on a sale. In exchange, that insurer usually provides its
captive agents with an allowance for office expenses as well as an extensive
list of employee benefits such as pensions, life insurance, health insurance,
and credit unions.


Liability or loss resulting from an accident.

Casualty Insurance

Insurance that is primarily concerned with losses caused by injuries to persons
and legal liability imposed upon the insured for such injury or for damage to
property of others.


A demand made by the insured, or the insured’s beneficiary, for payment of
the benefits as provided by the policy.

Collision Insurance

This covers loss to the insured person’s own auto caused by its collision with
another vehicle or object.


In property insurance, requires the policyholder to carry insurance equal to
a specified percentage of the value of property to receive full payment on a
loss. For health insurance, it is a percentage of each claim above the
deductible paid by the policyholder. For a 20% health insurance coinsurance
clause, the policyholder pays for the deductible plus 20% of his covered losses.
After paying 80% of losses up to a specified ceiling, the insurer starts paying
100% of losses.

Combined Single Limit

Bodily Injury and Property Damage coverage expressed as one single amount of

Commercial Lines

Refers to insurance for businesses, professionals and commercial establishments.


Fee paid to an agent or insurance salesperson as a percentage of the policy
premium. The percentage varies widely depending on coverage, the insurer and the
marketing methods.


Term life insurance coverage that can be converted into permanent insurance
regardless of an insured’s physical condition and without a medical examination.
The individual cannot be denied coverage or charged an additional premium for
any health problems.


A predetermined, flat fee an individual pays for health-care services, in
addition to what insurance covers. For example, some HMOs require a $10
copayment for each office visit, regardless of the type or level of services
provided during the visit. Copayments are not usually specified by percentages.


The scope of protection provided under an insurance policy. In property
insurance, coverage lists perils insured against, properties covered, locations
covered, individuals insured, and the limits of indemnification. In life
insurance, living and death benefits are listed.

Covered Person

This refers to the individuals (named insured, spouse, resident relatives, etc.)
insured under a policy contract.

Customized Equipment/Special Equipment

Items not included in standard insurance options available for cars. These may
include extra electronic equipment, special paint or exterior items, or
amenities added to the inside of a van or truck.


Death Benefit

The limit of insurance or the amount of benefit that will be paid in the
event of the death of a covered person.


The amount an insured person must pay before the insurance company pays the
remainder of each covered loss, up to the policy limits.

Defensive Driver Course

A class to enhance driving skills. These courses may make drivers eligible for
discounts on their premiums.


The return of part of the policy’s premium for a policy issued on a
participating basis by either a mutual or stock insurer. A portion of the
surplus paid to the stockholders of a corporation.

Drive-Other-Car Endorsement

Optional coverage that broadens the definition of a covered auto to include
non-owned vehicles the insured person operates.

Driver Education

State accredited educational course that consist of at least 30 hours of
professional classroom instruction.

Driver Training

State accredited training course that consists of at least six hours of
behind-the-wheel professional instruction.


Earned Premium

The portion of a premium that has been “used up” during a policy term. With a
one-year policy, half of the total premium has been earned after six months.

Effective Date/Inception Date

The date that coverage begins on an insurance policy.


Items or conditions that are not covered by the general insurance contract.

Expiration Date

The date and time your coverage ends. Generally, your coverage ends one minute
after midnight on the date listed.


Measure of vulnerability to loss, usually expressed in dollars or units.

Extended Non-Owner Liability

An endorsement that provides broader liability coverage for specifically named
people operating any non-owned automobile or trailer. It covers non-owned autos,
use of autos to carry people or property for a fee, and individuals driving
employer-furnished cars who do not own vehicles themselves.


Financial Ratings

Financial ratings reflect a rating organization’s opinion on the financial
strength and ability to meet ongoing obligations to policyholders. The ratings
organizations most commonly identified with the insurance industry are AM Best,
Standard & Poor’s and Moody’s.


A separate policy available to cover the value of goods beyond the coverage
of a standard renters insurance policy including movable property such as
jewelry or sports equipment.


Gap Insurance

If you are making lease or loan payments and you experience a total loss, there
may be a difference (gap) between the market value of your vehicle and what you
still owe on it. This optional coverage pays the difference.

General Liability Insurance

Insurance designed to protect business owners and operators from a wide
variety of liability exposures. Exposures could include liability arising from
accidents resulting from the insured’s premises or operations, products sold by
the insured, operations completed by the insured, and contractual liability.

Grace Period

The length of time (usually 31 days) after a premium is due and unpaid
during which the policy, including all riders, remains in force. If a premium is
paid during the grace period, the premium is considered to have been paid on
time. In Universal Life policies, it typically provides for coverage to remain
in force for 60 days following the date cash value becomes insufficient to
support the payment of monthly insurance costs.



A circumstance that increases the likelihood or probable severity of a loss.
For example, the storing of explosives in a home basement is a hazard that
increases the probability of an explosion.

Hazardous Activity

Bungee jumping, scuba diving, horse riding and other activities not
generally covered by standard insurance policies. For insurers that do provide
cover for such activities, it is unlikely they will cover liability and personal
accident, which should be provided by the company hosting the activity.

Health Maintenance Organization (HMO)

Prepaid group health insurance plan that entitles members to services of
participating physicians, hospitals and clinics. Emphasis is on preventative
medicine, and members must use contracted health-care providers.

Health Reimbursement Arrangement

Owners of high-deductible health plans who are not qualified for a health
savings account can use an HRA.

Health Savings Account

Plan that allows you to contribute pre-tax money to be used for qualified
medical expenses. HSAs, which are portable, must be linked to a high-deductible
health insurance policy.

Hit and Run

An accident caused by someone who does not stop to assist or provide


ID Card

An identification card issued by your insurance company that provides evidence
of liability insurance. Such evidence is not required in MA.


Restoration to the victim of a loss by payment, repair or replacement.

Independent Insurance Agents & Brokers of America (IIABA)

Formerly the Independent Insurance Agents of America (IIAA), this is a
member organization of independent agents and brokers monitoring and affecting
industry issues. Numerous state associations are affiliated with the IIABA.

Income Taxes

Incurred income taxes (including income taxes on capital gains) reported in
each annual statement for that year.

Insurable Interest

Interest in property such that loss or destruction of the property could
cause a financial loss.

Insurance Adjuster

A representative of the insurer who seeks to determine the extent of the
insurer’s liability for loss when a claim is submitted. Independent insurance
adjusters are hired by insurance companies on an “as needed” basis and might
work for several insurance companies at the same time. Independent adjusters
charge insurance companies both by the hour and by miles traveled. Public
adjusters work for the insured in the settlement of claims and receive a
percentage of the claim as their fee.

Insurance Institute of America (IIA)

An organization which develops programs and conducts national examinations in
general insurance, risk management, management, adjusting, underwriting,
auditing and loss control management.






Lapse in Coverage/Policy Lapse

A point in time when a policy has been canceled or terminated for failure to pay
the premium, or when the policy contract is void for other reasons.


Your lender is the institution to which you make car payments.

Your lessor is the institution to which you make your lease payments.

Liability Insurance

Insurance that pays and renders service on behalf of an insured for loss
arising out of his responsibility, due to negligence, to others imposed by law
or assumed by contract.


Indicates the company is incorporated (or chartered) in another state but is
a licensed (admitted) insurer for this state to write specific lines of business
for which it qualifies.


Liquidity is the ability of an individual or business to quickly convert
assets into cash without incurring a considerable loss.

Living Benefits

This feature allows you, under certain circumstances, to receive the
proceeds of your life insurance policy before you die. Such circumstances
include terminal or catastrophic illness, the need for long-term care, or
confinement to a nursing home. Also known as “accelerated death benefits.”

Loss Adjustment Expenses

Expenses incurred to investigate and settle losses.

Loss Control

Methods taken to reduce the frequency and/or severity of losses including
loss prevention and a combination of risk control techniques with risk financing

Loss Ratio

The ratio of incurred losses and loss-adjustment expenses to net premiums
earned. This ratio measures the company’s underlying profitability, or loss
experience, on its total book of business.

Loss Reserve

The estimated liability, as it would appear in an insurer’s financial
statement, for unpaid insurance claims or losses that have occurred as of a
given evaluation date. Usually includes losses incurred but not reported (IBNR),
losses due but not yet paid, and amounts not yet due. For individual claims, the
loss reserve is the estimate of what will ultimately be paid out on that claim.

Losses Incurred (Pure Losses)

Net paid losses during the current year plus the change in loss reserves
since the prior year end.

Loss Payee/Lien Holder

A person or entity with a legally secured insurable interest in another’s
property, usually a financial institution that loaned money to buy a car. The
car is the loan collateral. If the auto is damaged in an accident, loss payments
will be made to you and to the loss payee on your policy.


Medical Payments

This pays for medical and funeral expenses incurred in an auto accident,
regardless of fault. It will also cover injuries sustained by passengers in your
car, or while you are operating someone else’s car (with their permission), in
addition to injuries you or your family members incur when you are pedestrians.

Multi-car discount

A discount offered by some insurance companies for those with more than one
vehicle insured on the same policy.

MVR – Motor Vehicle Record

A motor vehicle record, also referred to as an MVR, contains information
obtained from an individual’s driver license application, abstracts of
convictions and accidents.


Named Insured

Any person, firm or corporation designated by name as the insured person(s) in a
policy. Others may be protected by policy definition even though their names
aren’t on the policy, such as other drivers operating (with consent) the named
insured’s covered auto.

Named Perils

Perils specifically covered on insured property.

Named Storm Deductible

Amount you must pay out-of-pocket before your homeowner’s insurance will
kick in. Many insurers in hurricane-prone states are selling homeowners
insurance policies with percentage deductibles for storm damage, instead of the
traditional dollar deductibles used for claims such as fire and theft.
Percentage deductibles vary from one percent of a home’s insured value to 15
percent, depending on many factors that differ by state and insurer.

National Association of Insurance Commissioners (NAIC)

Association of state insurance commissioners whose purpose is to promote
uniformity of insurance regulation, monitor insurance solvency and develop model
laws for passage by state legislatures.

Net Income

The total after-tax earnings generated from operations and realized capital
gains as reported in the company’s NAIC annual statement on page 4, line 16.

Net Investment Income

This item represents investment income earned during the year less
investment expenses and depreciation on real estate. Investment expenses are the
expenses related to generating investment income and capital gains but exclude
income taxes.

Net Premium

The amount of premium minus the agent’s commission. Also, the premium
necessary to cover only anticipated losses, before loading to cover other

Net Premiums Earned

The adjustment of net premiums written for the increase or decrease of the
company’s liability for unearned premiums during the year. When an insurance
company’s business increases from year to year, the earned premiums will usually
be less than the written premiums. With the increased volume, the premiums are
considered fully paid at the inception of the policy so that, at the end of a
calendar period, the company must set up premiums representing the unexpired
terms of the policies. On a decreasing volume, the reverse is true.

Net Premiums Written

Represents gross premium written, direct and reinsurance assumed, less
reinsurance ceded.

Net Underwriting Income

Net premiums earned less incurred losses, loss-adjustment expenses,
underwriting expenses incurred, and dividends to policyholders.

Nonstandard Auto (High Risk Auto or Substandard Auto)

Insurance for motorists who have poor driving records or have been canceled
or refused insurance. The premium is much higher than standard auto due to the
additional risks.

Non-Owned Auto

Any vehicle that is not owned, borrowed, or leased by the insured, and which is
used primarily for a business purpose.


Occurrence – An event that results in an insured loss.
In some lines of business, such as liability, an occurrence is distinguished
from accident in that the loss doesn’t have to be sudden and fortuitous and can
result from continuous or repeated exposure which results in bodily injury or
property damage neither expected not intended by the insured.



The cause of a possible loss.

Per Occurrence Limit

This refers to the cap amount an insurance company will pay for all claims
arising from a single incident. In an automobile accident, it comprises bodily
injuries sustained by all parties and the second limit is the “per occurrence”
limit: e.g. $100,000(per person)/$300,000(per occurrence)

Per Person Limit

This refers to the cap amount an insurance company will pay for any one person’s
injuries arising from a single incident. In an automobile accident, it comprises
bodily injuries sustained by all parties and the second limit is the “per
occurrence” limit: e.g. $100,000(per person)/$300,000(per occurrence)

Personal Lines

Insurance for individuals and families, such as private-passenger auto and
homeowners insurance.

Personal Auto Policy

The most common auto insurance policy sold today. Often referred to as “PAP,”
this policy is written in simple wording and provides coverage for liability,
medical payments, uninsured/underinsured motorist coverage, and physical damage

Personal Injury Protection

The name usually given to no-fault benefits in states that have enacted
mandatory or optional no-fault auto insurance laws. Personal Injury Protection
(PIP) usually includes benefits for medical expenses, loss of income from work,
essential services, accidental death, funeral expenses, and survivor benefits.

Physical Damage

Damage to your covered vehicle from perils including (but not limited to)
collision or upset with another vehicle object, fire, vandalism and theft.

Point-of-Service Plan

Health insurance policy that allows the employee to choose between
in-network and out-of-network care each time medical treatment is needed.


The written documents of a contract for insurance between the insurance company
and the insured. Such documents include forms, endorsements, riders and

Policy Period

The period of time in which a policy is in effect. (For example, one year).


One who maintains ownership in an insurance policy. This may refer to the policy
owner or those covered under the policy. See also Named Insured.

Preferred Risk

Any risk considered to be better than the standard risk on which the premium
rate was calculated.

Pre-Existing Condition

A coverage limitation included in many health policies which states that
certain physical or mental conditions, either previously diagnosed or which
would normally be expected to require treatment prior to issue, will not be
covered under the new policy for a specified period of time.


The price of insurance protection for a specified risk for a specified
period of time.

Premium Earned – The amount of the premium that as been paid for in
advance that has been “earned” by virtue of the fact that time has passed
without claim. A three-year policy that has been paid in advance and is one year
old would have only partly earned the premium.

Premium Unearned

That part of the premium applicable to the unexpired part of the policy

Private Passenger Automobile

A four-wheeled motor vehicle that is subject to motor vehicle registration and
used for private personal use.


The return received on a business undertaking after all operating expenses
have been met.

Pro Rata Cancellation

Termination of an insurance contract before the policy expiration date on which
the premium returned to the insured person is adjusted in proportion to the
amount of time the policy was in effect.


Qualified High-Deductible Health Plan

A health plan with lower premiums that covers health-care expenses only
after the insured has paid a large amount out of pocket each year. To qualify as
a health plan coupled with a Health Savings Account, the Internal Revenue Code
requires the deductible to be at least $1,000 for an individual and $2,000 for a
family. High-deductible plans are also known as catastrophic plans.

Qualifying Event

An occurrence that triggers an insured’s protection.



In effect, insurance that an insurance company buys for its own
protection. The risk of loss is spread so a disproportionately large loss under
a single policy doesn’t fall on one company.


The process of keeping an active policy in force through the issuance of a
renewal policy.

Rental Reimbursement

This optional coverage will reimburse you for a rental car if your vehicle is
unusable due to a covered loss. This coverage will pay all or part of your
rental car costs.

Replacement Cost

The dollar amount needed to replace damaged personal property or dwelling
property without deducting for depreciation but limited by the maximum dollar
amount shown on the declarations page of the policy.


An amount representing actual or potential liabilities kept by an insurer to
cover debts to policyholders. A reserve is usually treated as a liability.

Residual Benefit

In disability insurance, a benefit paid when you suffer a loss of income due to
a covered disability or if loss of income persists. This benefit is based on a
formula specified in your policy and it is generally a percentage of the full
benefit. It may be paid up to the maximum benefit period.

Risk Class

Risk class, in insurance underwriting, is a grouping of insureds with a
similar level of risk. Typical underwriting classifications are preferred,
standard and substandard, smoking and nonsmoking, male and female.

Risk Management

Management of the pure risks to which a company might be subject. It
involves analyzing all exposures to the possibility of loss and determining how
to handle these exposures through practices such as avoiding the risk, retaining
the risk, reducing the risk, or transferring the risk, usually by insurance.


Safe Driver Plan

A rating system that assigns points for traffic convictions and certain
accidents. Similar to a merit-rating plan, each point increases the surcharge
percentage to the baseline rates.

Short Rate Cancellation

A policy termination in which the refunded premium is not proportional to the
amount of time remaining in the policy period due to the fixed expenses incurred
by the company. The insured will generally pay more for each day of coverage
than if the policy had remained in force throughout the entire policy period.

Standard Auto

Auto insurance for average drivers with relatively few accidents during

Statutory Reserve

A reserve, either specific or general, required by law.

Stop Loss

Any provision in a policy designed to cut off an insurer’s losses at a given

Subrogation – The right of an insurer who has taken over another’s
loss also to take over the other person’s right to pursue remedies against a
third party.


The amount by which assets exceed liabilities.

Surrender Charge

Fee charged to a policyholder when a life insurance policy or annuity is
surrendered for its cash value. This fee reflects expenses the insurance
company incurs by placing the policy on its books, and subsequent administrative



The length of time for which a policy or bond is in force.

Term Life Insurance

Life insurance that provides protection for a specified period of time.
Common policy periods are one year, five years, 10 years or until the insured
reaches age 65 or 70. The policy doesn’t build up any of the nonforfeiture
values associated with whole life policies.


A private wrong or harm (other than a breach of contract) committed against
another, resulting in legal liability. A tort is either intentional or
accidental (negligent). Automobile liability insurance is purchased to protect
one from suits arising from unintentional torts.

Total Loss

A loss of sufficient size that it can be said no value is left. The complete
destruction of the property. The term also is used to mean a loss requiring the
maximum amount a policy will pay.

Towing and Labor Costs

This endorsement, which is added to the physical damage coverage, provides
reimbursement up to a specified limit to tow your vehicle or pay for on-site
labor costs.


Umbrella Policy

Coverage for losses above the limit of an underlying policy or policies such
as homeowners and auto insurance.


The person trained in evaluating risks and determining rates and coverages
for them.


The process of selecting risks for insurance and classifying them according
to their degrees of insurability so that the appropriate rates may be assigned.
The process also includes rejection of those risks that do not qualify.

Underwriting Guide

Details the underwriting practices of an insurance company and provides
specific guidance as to how underwriters should analyze all of the various types
of applicants they might encounter. Also called an underwriting manual,
underwriting guidelines, or manual of underwriting policy.

Unearned Premium

The portion of your premium remaining on your policy term. For example, with a
six-month premium, at the end of the first month of the premium period,
five-sixths of the premium is unearned by the insurance company.

Uninsured Motorists Bodily Injury

Uninsured motorists bodily injury coverage (which must be offered in most
states) pays for a covered person’s bodily injuries of which an uninsured or
hit-and-run motorist is legally liable, but unable to pay.

Underinsured Motorists Bodily Injury

Underinsured motorists bodily injury coverage (which must be offered in most
states) pays for a covered person’s bodily injuries of which a person with not
enough insurance is legally liable.

Universal Life Insurance

A combination flexible premium, adjustable life insurance policy.


This refers to the primary function or purpose in which you intend to operate
your vehicle. For example, if you primarily drive your car to and from work, the
usage is considered “commute; “if you’re self-employed and you primarily drive
to see customers, the usage is considered “business”.

Usual, Customary and Reasonable Fees

An amount customarily charged for or covered for similar services and
supplies which are medically necessary, recommended by a doctor or required for


How much a covered group uses a particular health plan or program.



A calculation of the policy reserve in life insurance. Also, a mathematical
analysis of the financial condition of a pension plan.

Variable Life Insurance

A form of life insurance whose face value fluctuates depending upon the
value of the dollar, securities or other equity products supporting the policy
at the time payment is due.

Variable Universal Life Insurance

A combination of the features of variable life insurance and universal life
insurance under the same contract. Benefits are variable based on the value of
underlying equity investments, and premiums and benefits are adjustable at the
option of the policyholder.


The terminally ill person who sells his or her life insurance policy.

VIN Vehicle Identification Number

A Vehicle Identification Number is a 17-digit alpha-numeric code that provides
valuable information concerning the vehicle’s serial number, make, model,
options, and year in official records (like a Social Security number for your


Waiver of Collision Deductible

This option pays your collision deductible when you carry collision coverage on
a vehicle that is damaged by an uninsured or hit-and-run motorist who is at
fault. Coverage applies only when there is actual physical contact and when you
can identify the uninsured driver or vehicle.

Waiver of Premium

A provision in some insurance contracts which enables an insurance company
to waive the collection of premiums while keeping the policy in force if the
policyholder becomes unable to work because of an accident or injury. The waiver
of premium for disability remains in effect as long as the ensured is disabled.

Whole Dollar Premium

Generally, insurance premiums are rounded to the nearest dollar; an amount of 51
cents or more being rounded up to the next dollar, and any amount less than that
being dropped

Whole Life Insurance

Life insurance which might be kept in force for a person’s whole life and
which pays a benefit upon the person’s death.

Windstorm Deductible

Amount you must pay out-of-pocket before your homeowner’s insurance will
kick in. Many insurers in hurricane-prone states are selling homeowners
insurance policies with percentage deductibles for storm damage, instead of the
traditional dollar deductibles used for claims such as fire and theft.
Percentage deductibles vary from one percent of a home’s insured value to 15
percent, depending on many factors that differ by state and insurer.







  • “I come in contact with many insurance brokers in the course of my practice – even more so with the advent of the Affordable Care Act requirements. Some are ill-prepared or still in denial. Others call me from the car on the way to a client meeting asking for a summary of the ACA in ten minutes. On the flip side of this coin is the Sylvia Group agency. Their clients are very fortunate to have a broker who is knowledgeable about employee benefit matters. The fact that Sylvia Group invited me, an ERISA lawyer, to conduct a live client seminar on the new ACA employer information reporting requirements indicates to me that they are engaged in the process and they care about their clients.”

    – RICHARD A. SZCZEBAK, Esq., RAS Law, P.C.

  • “By giving, advocating and volunteering, Sylvia Group has proven they are dedicated to our community. Whether they are volunteering at one of our Day of Caring events or working with us to provide affordable health insurance and benefits to our employees, Sylvia Group does whatever they can do to make a difference for United Way of Greater New Bedford. The team at Sylvia Group is a trusted group of dedicated professionals, and we thoroughly enjoy working with them.”

    – MICHELLE N. HANTMAN, President and CEO, United Way of Greater New Bedford

  • “Sylvia Group is very responsive to our ever-changing needs. Jill White provided us with wonderful support when we moved our child-care program location. She ensured that our coverage was seamless and that it met all of our program, licensing and funding needs. Sylvia Group always assists us immediately when we have questions and/or requests. We know we are in good hands and that they have the best interest of our YWCA participants in mind. It's a pleasure to work with the staff of Sylvia Group; they are truly customer-focused.”

    – GAIL FORTES, Executive Director, YWCA Southeastern Massachusetts

  • “Thanks to John Beauregard and the professionals at Sylvia Group, our MassMEDIC membership has paid immediate dividends. Through the BIO Business Solutions® program, Primo Medical received a significant premium reduction on our Professional Liability policy. In addition, utilizing Chubb as our insurance provider and Sylvia Group as our broker, we’re confident that we have business partners who truly understand our insurance needs, provide outstanding loss control services and continue to work with us to lower our total cost of risk.”

    – CHRISTOPHER LAPLANTE, Chief Financial Officer, Primo Medical Group

  • "Getting the right insurance to guard against risks is absolutely critical for nonprofits, as well as other businesses; dealing with a costly claim could force a nonprofit to shut down permanently. Going with the Sylvia Group, we made the right decision and have never looked back. They have a thorough knowledge of nonprofits, where risks can oftentimes be more complex. They have gotten to know our mix of services, evaluated our insurance needs and designed an insurance program around our specific insurance coverage needs — allowing us, on a tight budget, to purchase the right amount and type of insurance at the best value. Sylvia Group staff have built strong, personalized helping relationships with our staff. I can sleep at night knowing they make sure that our insurance policies are adequate to cover our risk exposures. I have recommended, without hesitation, the Sylvia Group to my colleagues working in both the nonprofit and for-profit arenas."

    - MARIA A. ROSARIO, Executive Director, NorthStar Learning Centers, Inc.

  • “Sylvia Group is an attentive, professional and knowledgeable insurance agency. They are familiar with the ever-changing rules and regulations when it comes to independent, nonprofit schools., and John Beauregard always goes above and beyond for Friends Academy. Whether it is something small, like registering a new school vehicle, or something bigger, like filing a claim after our greenhouse was destroyed by a hurricane, he treats every question and every claim with utmost importance. Sylvia Group is invested in our program as well; John sponsors and participates in our yearly golf tournament. Sylvia Group is an exceptional insurance company that I would recommend to all my cohorts.”

    – KATHERINE FURTADO, Chief Financial Officer, Friends Academy

  • “The Sylvia Group team provides a multitude of services in all aspects of employee benefits. The team's dedication to their clientele is apparent through their willingness to provide trainings in your office, at their business and through valuable webinar resources. They are readily available to answer questions and help with any issues that may arise. CMHS, Inc. appreciates the relationship that we have enjoyed with the Sylvia Group throughout the years.”

    – JOHN WINTERHALTER, President, Comprehensive Mental Health Systems, Inc.

  • “I want to thank you for this incredible resource, ThinkHR. We will be accessing it frequently and appreciate Sylvia Group making this available to Advanced Eye Centers.”

    - PAUL C. ABRANTES, Executive Director, Advanced Eye Centers

  • “I love your staff. In the first three or four weeks after we moved over to Sylvia Group for our insurance, I have had more communication and attention from them than I had in the seven or eight years we were with our former agency! You have a great team.”

    – PAT CASSAN, Ocean Explorium

  • “I just wanted to take the time to recognize what a remarkable job Danielle Andre is doing. I cannot thank her enough for her time, her kindness and her willingness to make sure I’m comfortable with all the necessary changes that occurred from an insurance standpoint. As a whole, every Sylvia Group staff member has been friendly and knowledgeable, but Danielle has certainly gone above and beyond for me.”

    – SHANNON S., Personal Insurance client

  • “I so appreciate Julie Jennings' help with Medicare planning. It is a relief to be able to consult with a knowledgeable professional on insurance issues. I have no idea how people do this without such help.”

    – CHRIS BLACK, Personal Insurance client

  • “Working with Sylvia Group over recent years has taken our insurance issues from 'groans and moans' to 'no problem.' Rose Lopes, our Account Manager, is one of the most responsive people I have ever worked with. She responds immediately to questions or special requests. It is such a pleasure to work with Rose, who does whatever it takes to find a solution to our needs. We are very pleased… She always has our interests in mind.”

    – LYNNE FOLEY, Director of Human Resources, Five Star Companies, Inc.

  • “Sylvia Group is an attentive, professional and knowledgeable insurance agency. They are familiar with the ever-changing rules and regulations when it comes to independent, nonprofit schools, and John Beauregard always goes above and beyond for Friends Academy. Whether it is something small, like registering a new school vehicle, or something bigger, like filing a claim after our greenhouse was destroyed by a hurricane, he treats every question and every claim with utmost importance. Sylvia Group is an exceptional insurance agency that I would recommend to all my cohorts.” - KATHERINE FURTADO, Chief Financial Officer, Friends Academy

  • "Sylvia Group is by far the best insurance agency I have ever dealt with, both personally and in my business. They provide customer support that is not found in other agencies. For example, they take a personal interest in their clients, calls are always taken or returned immediately, and during reviews suggestions are made to offer the most cost effective and comprehensive coverage. When claims occur, they have always been there to facilitate the process. It has truly been a pleasure to have them represent me in my insurance needs."

    - WILLIAM N. WHELAN, Chairman, Whelan Associates LLC

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