Build on your success
At Sylvia Group, we make a difference in the lives and businesses of our clients before and after bad things happen. In addition to working with our clients to put the right coverage in place, we help them try to prevent losses and, when a loss happens, we work to make sure the protection we crafted provides them with the maximum benefit.
If you’re an insurance professional ready to join our team in the claims executive role, you’ll work with our client service teams to identify areas of risk and provide tools to help prevent or mitigate risk. In the event of a loss, you’ll navigate the client through the sometimes bumpy claims experience. When bad things happen, people naturally are unhappy, but thanks to your careful guidance and advocacy, our clients will be grateful for our agency’s foresight in providing appropriate protection and thrilled by the satisfactory resolution of the claims process.
If you are a passionate, caring person who enjoys helping others and wants to be the face of our service team when clients are most in need, join our team and work with us to make a difference in the way our clients feel about insurance.
What you’ll be doing
As a full-time claims executive, you’ll lead a two-person team serving as primary client contact for new and ongoing commercial and personal insurance claims. You must possess an understanding of the account claims submission process and loss-control concepts, and be committed to empathetic client stewardship through the life cycle of each claim. You’ll work with account service teams to advise clients on future premium and underwriting effects of claims activity. Responsibility includes documenting follow-up activity, entering data in the agency management system and coordinating with clients and carriers for the successful resolution of claims, including active and conclusive communication to clients. In addition, you’ll take first reports and advise clients on preparation of documentation, appeals and necessary paperwork. Maintaining contact information and relationships with key personnel in top insurance carrier claims divisions will be your responsibility.
The claims executive role includes research and preparation of commercial client claims history reports, including trending analysis to culminate in client-facing written and verbal presentations in coordination with the account producer and service team. You must possess assertive communication and negotiation skills to aggressively advocate with carriers on behalf of our clients, and to intercede when necessary to achieve a successful outcome.
Other responsibilities include: deployment to selected commercial clients of internally and externally sourced loss-control resources from carrier partners; development of customized loss-control material relating to safety culture and specific risk-management initiatives, fleet management, OSHA reporting; and agency portal resources; and maintenance of relationships with loss-control services, resources and key personnel available from carriers and vendors. You’ll also be required to serve as a resource to both personal and commercial agency staff and to facilitate ongoing internal education on claims and loss-control issues.
In your tool kit
Qualified candidates must possess:
Experience with claims information management software tools such as ModMaster is valuable, as is knowledge of the AMS360 agency management system.
Build on your success
To continue our growth and expand our services, Sylvia Group is seeking competitive, results-driven professionals for Insurance Producer jobs in the Boston area and SouthCoast region. The Producers we seek are thought leaders who understand what’s most important to clients: the business and personal risks, as well as the financial challenges, that impact their future. Ideal candidates have proven success in sales and are looking to further that success while working with a great support team and extensive in-house resources.
What you’ll be doing
Commercial Lines Producers forge new client relationships by designing programs that reduce the cost of risk and make clients more attractive to the insurance marketplace. By analyzing level of exposure and addressing gaps in coverage with your clients, you’ll serve as a trusted partner in developing solutions that drive down their long-term costs and help them meet their business objectives.
Personal Insurance Producers generate business by recognizing and addressing current and prospective clients’ needs and working together to find solutions that are right for them. Under the direction of the Sales Manager, you’ll be able to exercise your drive to work independently while enjoying the support of an outstanding team.
In your tool kit
An existing book of business, a strong commitment to industry education, advanced communication skills, networking and relationship building are essential to getting the job done. Qualified candidates must have a minimum of a bachelor’s degree, and demonstrate strong self-management skills and leadership qualities.
As a Producer, you'll pursue and close sales of new and existing accounts while retaining an assigned book of business. You'll be required to write new business that meets or exceeds targets for premium volume, commission and number of accounts while adhering to agency service standards and timelines. Producers plan, lead and control their personal production levels and servicing in a manner consistent with agency goals for growth, mix of business and profitability.
“When I needed assistance with my business insurance program, Jill White immediately responded – and, even more important, she listened. She understood the challenges I had with my former agent, and she and the Sylvia Group team designed a program specific to my restaurant’s needs. I’m confident that with Jill’s expertise and personal attention, Fay’s is in good hands. That gives me the peace of mind to focus on what my family and I do best: serve delicious food and provide great customer service while running a successful business.”
– Evelyn Bettencourt, Owner, Fay's Restaurant and Knotty Pine Fine New England Catering
“Sylvia Group is very resonsive to our ever-changing needs. Jill White provided us with wonderful support when we moved our child-care program location. She ensured that our coverage was seamless and that it met all of our program, licensing and funding needs. Sylvia Group always assists us immediately when we have questions and/or requests. We knw we are in good hands and that they have the best interest of our YWCA participants in mind. It's a pleasure to work with the staff of Sylvia Group; they are truly customer-focused.”
– Gail Fortes, Executive Director, YWCA Southeastern Massachusetts
“Thanks to John Beauregard and the professionals at Sylvia Group, our MassMEDIC membership has paid immediate dividends. Through the BIO Business Solutions® program, Primo Medical received a significant premium reduction on our Professional Liability policy. In addition, utilizing Chubb as our insurance provider and Sylvia Group as our broker, we’re confident that we have business partners who truly understand our insurance needs, provide outstanding loss control services and continue to work with us to lower our total cost of risk.”
– Christopher LaPlante, Chief Financial Officer, Primo Medical Group
“I want to thank you for this incredible resource, ThinkHR. We will be accessing it frequently and appreciate Sylvia Group making this available to Advanced Eye Centers.”
- Paul C. Abrantes, Executive Director, Advanced Eye Centers
“I love your staff. In the first three or four weeks after we moved over to Sylvia Group for our insurance, I have had more communication and attention from them than I had in the seven or eight years we were with our former agency! You have a great team.”
– Pat Cassan, Ocean Explorium
“I just wanted to take the time to recognize what a remarkable job Danielle Andre is doing. I cannot thank her enough for her time, her kindness and her willingness to make sure I’m comfortable with all the necessary changes that occurred from an insurance standpoint. As a whole, every Sylvia Group staff member has been friendly and knowledgeable, but Danielle has certainly gone above and beyond for me.”
– Shannon S., Personal Insurance client
“I so appreciate Julie Jennings' help with Medicare planning. It is a relief to be able to consult with a knowledgeable professional on insurance issues. I have no idea how people do this without such help.”
– Chris Black, Personal Insurance client
“Working with Sylvia Group over recent years has taken our insurance issues from 'groans and moans' to 'no problem.' Rose Lopes, our Account Manager, is one of the most responsive people I have ever worked with. She responds immediately to questions or special requests. It is such a pleasure to work with Rose, who does whatever it takes to find a solution to our needs. We are very pleased… She always has our interests in mind.”
– Lynne Foley, Director of Human Resources, Five Star Companies, Inc.
"Sylvia Group is by far the best insurance agency I have ever dealt with, both personally and in my business. They provide customer support that is not found in other agencies. For example, they take a personal interest in their clients, calls are always taken or returned immediately, and during reviews suggestions are made to offer the most cost effective and comprehensive coverage. When claims occur, they have always been there to facilitate the process. It has truly been a pleasure to have them represent me in my insurance needs."
- William N. Whelan, Chairman, Whelan Associates LLC