Differentiators

What makes us the best choice?

We work below the waterline.

ninewaysWe do more than place your insurance – that’s just the tip of the iceberg. We dive deep below the waterline to identify and mitigate exposures, protect your assets, and manage your total cost of risk. That’s time and resources the typical agency just won’t spend.


We’re objective.

We’re not limited to selling products from only one company or investing in one proprietary fund. We represent multiple carriers, which increases the number of products and services that we can evaluate on your behalf. Beholden to none, that allows us to offer honest, objective advice and guidance. You’ll feel empowered to make a decision based on the most accurate and relevant information available.


We’re service-focused.

At Sylvia Group, you’ll find a level of customer service you thought was long gone. That includes following through on our promises and responding to your questions quickly so you never have to wait in limbo wondering what’s next. We do what we say we will, when we say we will, working to exceed your expectations.


We understand.

We know one size definitely does not fit all – that’s why there are no standard solutions here. We work hard to understand what you want to accomplish and ask the right questions to clarify your concerns so we can find the right solutions. The result: You’ll be ready to make an informed choice based on your circumstances.


We’re problem solvers.

Should an issue come up, we don’t just give you an 800 number to call. We make your problems our own and work to solve them quickly and efficiently. You save time, money and additional gray hair.


We speak your language.

We know insurance and financial issues can sometimes be complex, so we ensure you understand the benefits, the risks and all the nuances through clear communication. We work hard to make the complex simple, so you feel well-informed and able to make the right decision. When a client says, “Wow, I get it now,” we know we’ve done it right.


We have extensive knowledge.

We recruit professionals who are specialists in the insurance or finance field, or who are industry experts with an understanding of your business. Our intensive training and continuing education ensures a higher level of expertise. Because we understand the markets, the players and the industry environment, we know how to create innovative solutions that work for you and that you can feel good about.


We offer one-stop shopping.

We can manage and coordinate your insurance, employee benefits and financial planning needs, making your life easier and your business more efficient. As advisers who work across disciplines, we see where a decision in one area will affect another, offering a team approach and integrated solutions you won’t find elsewhere.


We can’t wait to help you.

It’s the satisfaction we gain from working with our clients and the pride we take in a job well done that really make a difference.

Testimonials

  • “When I needed assistance with my business insurance program, Jill White immediately responded – and, even more important, she listened. She understood the challenges I had with my former agent, and she and the Sylvia Group team designed a program specific to my restaurant’s needs. I’m confident that with Jill’s expertise and personal attention, Fay’s is in good hands. That gives me the peace of mind to focus on what my family and I do best: serve delicious food and provide great customer service while running a successful business.”

    – Evelyn Bettencourt, Owner, Fay's Restaurant and Knotty Pine Fine New England Catering

  • “Thanks to John Beauregard and the professionals at Sylvia Group, our MassMEDIC membership has paid immediate dividends. Through the BIO Business Solutions® program, Primo Medical received a significant premium reduction on our Professional Liability policy. In addition, utilizing Chubb as our insurance provider and Sylvia Group as our broker, we’re confident that we have business partners who truly understand our insurance needs, provide outstanding loss control services and continue to work with us to lower our total cost of risk.”

    – Christopher LaPlante, Chief Financial Officer, Primo Medical Group

  • “I want to thank you for this incredible resource, ThinkHR. We will be accessing it frequently and appreciate Sylvia Group making this available to Advanced Eye Centers.”

    - Paul C. Abrantes, Executive Director, Advanced Eye Centers

  • “I love your staff. In the first three or four weeks after we moved over to Sylvia Group for our insurance, I have had more communication and attention from them than I had in the seven or eight years we were with our former agency! You have a great team.”

    – Pat Cassan, Ocean Explorium

  • “I just wanted to take the time to recognize what a remarkable job Danielle Andre is doing. I cannot thank her enough for her time, her kindness and her willingness to make sure I’m comfortable with all the necessary changes that occurred from an insurance standpoint. As a whole, every Sylvia Group staff member has been friendly and knowledgeable, but Danielle has certainly gone above and beyond for me.”

    – Shannon S., Personal Insurance client

  • “I so appreciate Julie Jennings' help with Medicare planning. It is a relief to be able to consult with a knowledgeable professional on insurance issues. I have no idea how people do this without such help.”

    – Chris Black, Personal Insurance client

  • “Working with Sylvia Group over recent years has taken our insurance issues from 'groans and moans' to 'no problem.' Rose Lopes, our Account Manager, is one of the most responsive people I have ever worked with. She responds immediately to questions or special requests. It is such a pleasure to work with Rose, who does whatever it takes to find a solution to our needs. We are very pleased… She always has our interests in mind.”

    – Lynne Foley, Director of Human Resources, Five Star Companies, Inc.

  • "Sylvia Group is by far the best insurance agency I have ever dealt with, both personally and in my business. They provide customer support that is not found in other agencies. For example, they take a personal interest in their clients, calls are always taken or returned immediately, and during reviews suggestions are made to offer the most cost effective and comprehensive coverage. When claims occur, they have always been there to facilitate the process. It has truly been a pleasure to have them represent me in my insurance needs."

    - William N. Whelan, Chairman, Whelan Associates LLC

ACA Certified